Updated: originally had an issue with delivery dates but Kay was outstanding in helping resolve the issue.
I would rate zero star if possible. Merchant never fulfilled entire order, I attempted to return the portion of the order they sent me and they rejected the return. I have attempted to contact several times and never a return call. Do your research, they have many complaints with the BBB compared with their three or four reviews. I wish I would have! Be prepared for trouble and dissatisfaction if you elect to take the risk and deal with this Brilliance in Boynton Beach, FL.
I would rate zero star if possible. Merchant never fulfilled entire order, I attempted to return the portion of the order they sent me and they rejected the return. I have attempted to contact several times and never a return call. Do your research, they have many complaints with the BBB compared with their three or four reviews. I wish I would have! Be prepared for trouble and dissatisfaction if you elect to take the risk and deal with this Brilliance in Boynton Beach, FL.
My fiance purchased my engagement ring through Brilliance and I cannot rave enough about it. I was very unsure when he told me he purchased it online, but boy did he do his homework! He said all his questions were answered and they were very helpful. My diamond came with a GIA certificate and appraisal. The 1st thing we did was go to a jeweler to make sure everything was legit and they were very impressed with my ring. It is a great feeling when the jeweler is asking where we got it and telling me how beautiful it is.. I will 100% refer all my friends to shop at Brilliance and continue to shop here if i have anymore diamond needs. I love my ring so much and so thankful my fiance was able to design the ring through Brilliance. Myself or my fiance could not be happier from his buying/designing experience to the final product. A++++ Highly recommend!
Terrible customer service. Their prices are fair, but we decided to cancel our order when they asked us to send them a picture of our credit card 'for verification' purposes for their insurance company. This it the stupidest thing I have ever heard. I would never send this picture. After cancelling, they tried to hold me in a refund period. Told me it could take up to 20 business days (4 weeks). That is absolutely ridiculous. They never even shipped a product. It shouldn't take that long. Ended up reporting it to our credit card company. Do yourself a favor and buy locally from a mom and pop shop. Same products, (usually) same pricing, much better customer service.
Brilliance Com is a US Jewelry Store based in Boynton Beach, Florida. Brilliance Com is located at 3469 W Boynton Beach Blvd #7, Boynton Beach, FL 33436, USA.
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